KonteX Helpdesk

You may purchase KonteX products directly from us by submitting a quote request through the wishlist feature on our website. Once received, our team will provide a formal quotation along with an estimated delivery timeline based on our current production schedule.

To initiate production, we require a valid purchase order or credit card authorization. Full payment is required prior to shipment.

KonteX products are also available through our authorized distribution partners. Some customers prefer to work with our partners for integrated electrode technologies, bundled software solutions, or additional hands on technical services. If you purchase through an authorized distributor, they will serve as your primary point of contact for product inquiries and technical support.

For customers in the United States, we collaborate with Ennovey LLC to manage logistics and streamline customs and import processes. Quotations provided by Ennovey LLC include product pricing and applicable customs fees, ensuring a transparent and predictable purchasing experience.

We believe in clarity and transparency. Key terms include:

• Warranty Coverage

Our products are supported by warranty coverage ranging from three months to two years, depending on the product. Full warranty details are available on our website.

• Intended Use

All KonteX products are strictly for research and laboratory use only and are not approved for human use.

• Liability

Liability is limited to the value of the product sold. Please refer to our full Terms and Conditions for complete details.

• Payment Terms

Payment is required prior to shipment. As a growing company, maintaining strong cash flow enables us to continue delivering high quality, precision products.

For institutions requiring post delivery payment, we offer Net 15 terms with a 10 percent surcharge. Late payments may incur interest charges.

• Final Sale Policy

All sales are final. Our sales team is available prior to purchase to ensure product suitability and configuration accuracy.

• Handling and Processing Fees

A handling fee applies to all orders. Credit card transactions incur a 4.5 percent surcharge for US issued cards and 5.5 percent for international cards.

Please inspect your shipment within two weeks of delivery. Notify us promptly of any shipping discrepancies or defects. If an issue is confirmed, we will cover all associated shipping costs to resolve the matter efficiently.

We provide comprehensive documentation and technical resources to support your work.

• Product manuals are available at our documentation portal: https://docs.kontex.io

• Additional materials, including 3D models, pinouts, and product brochures, are available on our Resource page

• Our YouTube channel features product demonstrations and application videos, with new content added regularly

If there is a specific view, workflow, or application you would like us to cover in a video, we welcome your request.

Our online Helpdesk includes an extensive knowledge base of frequently asked questions. For additional support, you may submit a ticket or schedule a discussion with our technical team.

Yes. We offer product trials for most of our products.

Our standard trial period is two weeks. Extensions may be granted with advance coordination. Customers are responsible for insured round trip shipping costs and any applicable import duties.

Please note:

• Loaner units are limited and availability may vary

• Not all configurations are available for trial

• Certain consumable items may need to be purchased separately

To request a trial, please complete the trial request form on our website.